Returns & Refunds
We endeavour to photograph all stock accurately and to provide accurate descriptions and dimensions.
The Trainspotters showroom is open 5 days a week (Mon-Thurs, 9am-5pm and Fri 9am-1pm) and we encourage customers to come and view our stock in person if they have any doubt as to fitness for purpose.
We understand that customers may want to return products for a variety of reasons*. We are happy to accept returns and do so under The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.
These regulations grant UK non-business buyers a right to cancel the order and return the goods within a period of 14 working days from the day on which they received the goods.
The buyer must inform us by letter or email of their intention to cancel the order within this 14 day period. If you cancel the contract orally you will need to confirm the oral cancellation in writing and send it to us by one of the means specified within the above mentioned 14 day period.
Once you have cancelled the contract, you have a legal ‘duty of care’ to take care of the goods. A full refund of goods will be issued within the statutory 14 days after we have received the returned goods in their original condition.
Return of the cancelled goods is by your own chosen method and at your own expense. The buyer is duty bound to return the goods in the same condition in which the goods were received, failure to do so may result in deductions being made from the final refund total.
In cases where we undertake bespoke work on the buyer’s behalf, all cancellation rights will end at the point of order.
Please clearly mark the package(s) with
- your sender address
- the return address (below)
Trainspotters Ltd RETURNS, Unit 3-4 New Mills, Libbys Drive, Stroud, GL5 1RN
Please ensure that all goods are suitably packaged and protected when return shipping. We recommend that you use original packaging wherever possible with additional protection for fragile items.
We cannot accept responsibility for returned goods that are damaged due to lack of adequate packaging or mishandling, therefore we highly recommend you chose to insure the goods to their full value with your chosen returns courier.
*Please note that we do not take returns from business customers or on international transactions, these not being covered by The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.